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Complaints

Transpower will respond to any complaints made to it by landowners and/or occupiers using the company’s internal complaints process in a timely manner.

In the first instance, complaints should be addressed direct to the Line Maintenance Contractor for day-to-day matters related to Transpower’s transmission line or activities on your property. (view map right)

If the Line Maintenance Contractor cannot adequately address a complaint or issue, it will be escalated to Transpower for response.

Transpower is now a member of the Electricity and Gas Complaints Commissioner Scheme (“Scheme”). The Scheme provides a process by which certain complaints can be dealt with by the Commissioner, at no charge, if resolution of the complaint is not achieved by Transpower through its internal complaints scheme process.

For further information about making a complaint please contact:

Complaints at Corporate Affairs
PO Box 1021, Wellington
landowner@transpower.co.nz
0508 526 369

You can also obtain information on the Scheme from the Electricity and Gas Complaints Commission website.