Contact us

Email us a query or comment

Power outages

If you are experiencing a power outage, please see our outages page to check whether it is related to the grid. If there are no current outages shown on that page your outage may be related to your local lines company. You can find out who your local lines company is and their contact details here.

Main contacts

For all general enquiries or to speak to a Transpower staff member, please contact:

Wellington (head office)

Telephone: +64 4 590 7000

Waikoukou
22 Boulcott Street
PO Box 1021
Wellington

Auckland

Telephone: +64 9 590 6000

Gate 1, Gridco Road
Otara
Auckland

Hamilton

Telephone: +64 7 843 6512

25 Hall Road
Rukuhia
Hamilton

Palmerston North

Telephone: +64 6 357 0919

220 Broadway Avenue,
PO Box 640,
Palmerston North, 4440

Christchurch

Telephone: +64 3 590 7600

31 Gilberthorpes Road
Islington
Christchurch

Specific enquiries

Job vacancies and inquiries

0800 THE GRID: Service Provider enquiries

If you are a service provider, please contact 0800 THE GRID / 0800 843 4743 for all general enquiries regarding power lines, towers, or the grid.

This is a 24-hour number and will direct your call to either one of our engineers, the BeforeUDig team (for all underground fibre optic, gas, and powerline inquiries), or Grid Related projects.

0508 LANDOWNER: Landowner enquiries

If you have Transpower assets on your property: phone 0508 LANDOWNER / 0508 526 369637

To check the location of underground cables, power and gas lines: contact the BeforeUDig team on email or phone 0800 248 344.

Customer enquiries

Email our Customer and Commercial team: customer.solutions@transpower.co.nz or phone your Customer Relations Manager directly (log into MyTranspower for details).

Media enquiries

Phone the media team on 021 195 8613.

Emergencies

If you spot a live power line on the ground or damage to one of our towers posing a safety risk, please stay away and contact 111.

Conflict of Interest

If you wish to notify us of a situation or decision you believe creates or could create a conflict of interest for Transpower in any of its roles, please complete and submit a Conflict of Interest form.