Customer Publications

Our purpose is to connect New Zealanders to their power system through safe, smart solutions for today and tomorrow. Our customers represent the connection between the national transmission grid and the people and businesses that use electricity.

 

Customer Statement of Intent

This Statement sets out our intentions for the next five years and may be downloaded here [ pdf 317.3 KB ].

 

Transpower Service Framework

This document defines Transpower’s services – those activities that we undertake on behalf of our customers and end consumers, and the expected levels of service we will measure ourselves against. A new version of this will be published in August. Please contact Customer.Solutions@transpower.co.nz if you have any questions.

Transpower's Service Level Framework may be downloaded here [ pdf 9.91 MB ].