It is important that our service measures are simple, meaningful and reflect outcomes that are valued by customers and consumers. To ensure we are headed in the right direction we are engaging with customers and other stakeholders to further understand what is important to them.
We have released a paper outlining the history of our service measures and are seeking feedback on proposed changes to those measures for RCP4, and beyond. Written submissions on the paper are due by 5pm on 18 June 2022. Submissions can be sent to firstname.lastname@example.org.
We are holding a webinar on 19 May 2022 at 2pm to provide an opportunity for interested stakeholders to discuss and provide feedback on the service measures and the proposed evolution for RCP4. If you would like to receive an invitation to this please email us at email@example.com.
Grid Service Engagement Paper [ pdf 1.21 MB ]
Grid Service Engagement Webinar May 2022 [ pdf 2.1 MB ]