FAQ
Submitted by Hanne Pylkkanen on Thu, 17/10/2019 - 13:42Find out the answers to the most common questions about RedEye DMS and Drawings policies and procedures.
Group administration and reporting
Can we have more than one group admin?
What happens if you delete a group?
How do you issue construction drawings that traditionally have temporary drawing numbers?
TP Approval - Is this a technical review?
Not all projects have Maximo codes (like BAU work) how do we create groups for them?
Printing at higher DPI level, is this possible? 300 seems to be the highest setting.
drawings lifecycle
How are sequence drawings dealt with?
Could you provide clarity around when Issued for Tender would happen?
What is the turnaround on the Approval steps?
Detailed Design Review - Why would you Decline a drawing you just checked in?
Does TP.AG.10.05 have the workflow diagrams?
General
IST document workflow - is that different? Is there separate training for it?
I would suggest one email a day, too many emails per drawing notification.
How will we get the Redeye authenticator – not all Service Provider’s have smart phones?
In my opinion, there are too many email approvals from Redeye, why is this?
What time of day do we get notifications?
Are we supplying new screens and iPads for Service Providers?
It would be good to use GIS platform to locate drawings?
How do we get Paper redlines back into system from SP projects- without EC checking them out/in?
How will groups be setup at go-live?
Is search upper or lower case specific?
Do we have to be the group admin or can I delegate to my EC?
How many bulk actions can we perform at once? i.e. can we download an entire site of drawings?
Is there a full screen preview of drawing?
How can a designer print many drawings. ie thousands a site for paper review?
When scanning an as-built drawing with Mark-ups, what is the prefferred file format?
What is the PDF/X-3 option when printing an artefact from the artefact page?
policy
What is the process for SLD/RID? Do they make children throughout project lifecycle?
Drawings that outline parts that are no longer required but are needed for existing towers?
Don’t change folder references?
Are there rules for mark-up colours?
Do Mutual Interest drawings run through the same workflow process?
What’s happening with M.I. Cat drawings?
Do MI Cat 3 drawings need to be updated with QR code – how will we do this?
New TO number for multi-sheet drawings, will that be a new number per template?
Will the DMM team reply to reported items in RedEye?
support
Where do I go for technical tools assistance?
Where do I go for network issues?
Where do I go for policy guidance or QA?
How do we handle confidential drawings?
Is the help desk on Australian time? How do we get coverage at the start of the day?
Why can't we just email the DM to create more group Administrators rather than do it in Redeye?
I get spam emails and security block them, can we get IT to allow redeye related emails through?
Drafting
Is there a template preference size?
What happens to current drawings checked out?
How do I add a sheet to an existing drawing?
How are we going to handle life cycle drawing revision sequences?
How do we transfer drawing ownership when a draftie leaves?
How do we handle multiple children within a project?
Do we need to replace old title borders?
