If power lines are down

If you see lines down, never approach them. Call 111 immediately. You can also reach us on our 24-hour hotline: 0800 THE GRID (0800 843 4743).

Make sure people and animals keep well away. Downed power lines are extremely dangerous.

If a power line comes into contact with your vehicle while you are in it, do not exit the vehicle until a rescue worker has told you it is safe to do so.

If it is an extreme emergency, such as your vehicle is on fire, and you do have to get out, do so without touching metal and ground at the same time - jump as far as you can.

Other emergency?

Call us immediately on our 24-hour hotline: 0800 THE GRID (0800 843 4743).