Transpower Service Measures Refresh for RCP3

We are commencing a process to refresh our service measures (last set in 2013) for the 2020-25 Regulatory Control Period (known as RCP3).

These service measures are measures of our transmission services (like availability and reliability of the network) that we agree with our regulator (the Commerce Commission), at the commencement of each Regulatory Control Period (RCP). They are used to gauge our performance and, where appropriate, incentivise good and penalise poor performance. A major part of the refresh is consultation with our customers, interested consumer groups and the general public.

A draft timeline of the documentation process, and your opportunities to take part are provided below:

What When Documentation Submissions by Make online submission
Engagement - Process Document 2 November 2016

Transpower Services Engagement Paper [ pdf 2.32 MB ] 

Service Performance Measures - Customer Feedback Summary [ pdf 294.2 KB ]

Summary Customer Feedback [ pdf 1.61 MB ]

Tuesday 6 December 2016

Complete
Focus Group Session 16 February 2017 Service Performance Measure Refresh RCP3 [ pdf 512.37 KB ] NA NA
Engagement - Service Measures Engagement paper 5 April 2017

Engagement Paper 2 [ pdf 1.21 MB ]

Service Engagement Submissions [ pdf 1.06 MB ]

Service Performance Measures Feedback Summary - May 2017 [ pdf 827.42 KB ]

28 April 2017 Complete
System Operations Industry Workshop - Christchurch 3 April 2017 Service Performance Measure Refresh [ pdf 1.15 MB ]   Complete
System Operations Industry Workshop - Wellington 6 April 2017     Complete
System Operations Industry Workshop - Auckland 7 April 2017     Complete
Regional Session - Hastings 18 April 2017     Complete
Regional Sessions - Dunedin 19 April 2017     Complete
Services Report (2017 ITP) September 2017 2017 Services Report    
Engagement – Service Measures and Asset Health Engagement Paper 14 June 2018

Engagement Paper 3 [ pdf 880.53 KB ]

Feedback Summary - July 2018 [ pdf 421.32 KB ]

Service measure AP1 (HVDC availability): additional information - July 2018 [ pdf 483.77 KB ]

28 June 2018 N/A
Focus Group Session - Service Measures and Asset Health 21 June 2018 Focus group session slides [ pdf 507.15 KB ] 28 June 2018 N/A