Transpower Service Measures Refresh for RCP3

System Operations Industry Workshops

If you would like to register for one of these events, or to find more information, please visit our registration page.


We are commencing a process to refresh our service measures (last set in 2013) for the 2020-25 Regulatory Control Period (known as RCP3).

These service measures are measures of our transmission services (like availability and reliability of the network) that we agree with our regulator (the Commerce Commission), at the commencement of each Regulatory Control Period (RCP). They are used to gauge our performance and, where appropriate, incentivise good and penalise poor performance. A major part of the refresh is consultation with our customers, interested consumer groups and the general public.

A draft timeline of the documentation process, and your opportunities to take part are provided below:

What When Documentation Submissions by Make online submission
Engagement - Process Document 2 November 2016

Transpower Services Engagement Paper [ pdf 2.32 MB ] 

Service Performance Measures - Customer Feedback Summary [ pdf 294.2 KB ]

Summary Customer Feedback [ pdf 1.61 MB ]

Tuesday 6 December 2016

Focus Group Session 16 February 2017 Service Performance Measure Refresh RCP3 [ pdf 512.37 KB ] NA NA
Engagement - Service Measures Engagement paper 5 April 2017 Engagement Paper 2 [ pdf 1.21 MB ] 28 April 2017 Complete
System Operations Industry Workshop - Christchurch 3 April 2017      
System Operations Industry Workshop - Wellington 6 April 2017      
System Operations Industry Workshop - Auckland 7 April 2017      
Regional Session - Hastings 18 April 2017      
Regional Sessions - Dunedin 19 April 2017      
Services Report (2017 ITP) September 2017   TBC