We are commencing a process to refresh our service measures (last set in 2013) for the 2020-25 Regulatory Control Period (known as RCP3).
These service measures are measures of our transmission services (like availability and reliability of the network) that we agree with our regulator (the Commerce Commission), at the commencement of each Regulatory Control Period (RCP). They are used to gauge our performance and, where appropriate, incentivise good and penalise poor performance. A major part of the refresh is consultation with our customers, interested consumer groups and the general public.
A draft timeline of the documentation process, and your opportunities to take part are provided below:
|What||When||Documentation||Submissions by||Make online submission|
|Engagement - Process Document||2 November 2016||
Transpower Services Engagement Paper [ pdf 2.32 MB ]
Service Performance Measures - Customer Feedback Summary [ pdf 294.2 KB ]
Summary Customer Feedback [ pdf 1.61 MB ]
Tuesday 6 December 2016
|Engagement - Service Measures Methodology paper||March 2017||Late March 2017||TBC|
|Engagement - Final Service Measures Paper||Late May 2017||TBC||NA|