Designed for new generation controllers, infrequent controllers, and experienced controllers wanting a refresher, this four-module programme focuses on the behaviours and communication practices that support safe and reliable power system operation.
Each module addresses a different aspect of working with NCC control rooms and includes practical examples, real-world scenarios, and learnings that can be applied during day-to-day operations.
The four modules are:
- Call Early
- Communicate Effectively
- Respond to Instructions
- Contact & Escalate
Together, these modules provide a foundation for effective coordination, timely decision-making, and shared management of operational risk.
Before you start: When you open a module, you will be asked to enter your name and email address. If possible, please use your work email address, as this helps us understand which generation companies are accessing the learning.
Click on the tiles below to access the modules (they will open in a new window).
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Resources
The following resources are referenced in the modules above and can also be accessed below:
- Call Plan
- Command Language Quick Reference Card
- Real-Time Operations webpage and Contact & Escalation Map (Note: these two links open in the MY TRANSPOWER login area. You will need a Transpower customer account to access them.)
Have any feedback or suggestions? Please contact the Technical Training team at [email protected] with your thoughts about this page or the modules themselves.