Customer information

On this page:

Customer news and updates

Webinars

Transpower's customer team regularly host webinar updates for our connected customers.

If you would  like to give feedback or suggest topics for our next webinar in 2025, please email Head of Customer and Commercial Tim Duguid.

2025 webinars

Our April customer webinar slides are here. 

Our February customer webinar slides are here. 

2024 webinars

Our November customer webinar slides are here. 

 

Our August customer webinar slides are here. 

 

Our May customer webinar slides are here.

 

Our February customer webinar slides are here.

 

News from Transpower

Each month we release an e-newsletter with the latest information from Transpower: News from Transpower. Subscribe here.

Customer engagement 

We hold our customers in high regard and evolve our services to meet their needs. We work proactively and collaboratively with individual customers to understand their businesses, and to develop the best grid connection and supply of services. We offer a full end-to-end connection package for all Grid connections – particularly those seeking to electrify – and aim to keep our systems and processes as simple and uncomplicated as possible.

We have developed measures and targets for our service performance. Each customer will receive an individualised Customer Engagement Plan to help us provide a more efficient and valuable service.

How we work with you and for you

As well as balancing energy supply and demand for New Zealand consumers, Transpower also negotiates work on behalf of customer. There is a balance between potentially competing interests of the wider New Zealand power needs and the services requirements of our individual customers. Transpower’s Services Framework clarifies the services and expectations of what we deliver and our target measures around them. The framework is renewed every two to three years.

Transpower's Service Level Framework

My Transpower portal

Our Customers have access to a range of resources in My Transpower – our log-in access portal including:

  • Operational Standards and resources
  • Controlled documents
  • Transmission pricing information specific to your company
  • Customer team contacts
  • Customer updates

Subscribe to Transpower Standards

Transpower is enabling paid access to Transpower standards to inform practice and independent standard development, for industry related organisations in New Zealand. Outside of this service Transpower standards can only be used to conduct work commissioned by Transpower.

Transpower is offering interested parties’ access to the existing standards through an annual subscription-based service. The service will be delivered through our Transpower.co.nz webpages.

A cost model has been established based on the distinct use cases that initial queries and known industry activities have identified.

Subscription Rate Summary

 
 

Sole Use

Own Use & Reference

Restricted Use

Own Use &

<5 Customers

Wide Use

Own Use &

>5 Customers

Single Project Use
Subscription
Operations, Maintenance
and Delivery Standards

$15,000 p.a.

1 access log-in

$20,000 p.a.

3 access logins

with Design Standards

$70,000 p.a.

$40,000 p.a.

5 access logins

with Design Standards

$90,000 p.a.

Single project

Conceptual

Design

Standards

$25,000

Explanatory Information on the standards will be provided as supporting service priced at NZ$275hour.

There are several standards that are restricted to internal use only. Those restricted to internal use mostly include Asset Strategies and Administration standards. The standards being made available can be found here.

For more information on the subscription service and to subscribe please email [email protected]  

Connection Enquiry Dashboard

We track and manage new connection enquiries from initial enquiry through to commissioning. This dashboard provides an aggregated view of our forward pipeline of works by count and size (MW) noting connection types and subtypes, their locations (by planning region), need dates (by Regulatory Control Period) and enquiry stages. You can view the dashboard by clicking the link or image below:

Connection Enquiry Dashboard 

 

ccd

Electricity Authority requirement for data collection

Following consultation in 2024 on “Improving Visibility of Generation Investment” the Electricity Authority issued Transpower with a Clause 2.16 Notice requiring Transpower to collect information on generation, energy storage and load developments proposing to connect to the grid, and to share this information monthly with the Electricity Authority.

Information on this consultation, decision and notice can be found here:

https://www.ea.govt.nz/news/general-news/new-information-to-be-collected-for-generation-investment/

For each new connection enquiry, concept assessment request, and investigation application Transpower will require new or updated information on generation and industrial load projects from the developer.  This information must be provided before Transpower will process a concept assessment request or investigation application.

On enquiry Transpower will provide you with a data collection template to update and return. If you already have a template from previous projects, please update this and forward to Transpower.

Please also retain a copy of the data you provide and send us an updated version whenever any of the information on your projects change. Specifically the Authority has requested immediate updates for any changes to: Proponent, Operator, Expected commissioning date, Reasons for delay, Project name, Connection location, Coordinates, Capacity, Projected demand, Capacity factor, Connection voltage, Fuel type, Storage capacity, and Project stage including property, consenting, procurement, and construction stage gates. 

In the longer term Transpower intends to move to an online portal to collect this data.

Connections