Transpower is the owner and operator of New Zealand’s national electricity grid on behalf of all Kiwis. Our transmission lines move electricity from where it is made to where it is needed, enabling local lines companies to connect homes and businesses across the motu to the warmth, comfort and security that electricity provides.
New Zealand’s electricity transmission assets traverse the length and breadth of the country, with most transmission lines located on private land. Landowners hosting these assets play a vital role in ensuring a safe and reliable electricity transmission system for all New Zealanders.
Developing effective long-term relationships that are built on mutual trust and respect with the landowners who host our assets is important to us. We know that hosting our assets can have an impact on your use of the land and we are committed to minimising that impact as much as practicable.
We will strive to ensure that you have a consistent Transpower experience, one where we act with honesty, integrity and humility when we are a guest on your land.
We commit to:
• undertaking all our work safely and consistently with good electricity industry and relevant land management practices;
• understanding how you use your land, and how we can minimise or mitigate any impacts on your land use and/or operations;
• proactively informing you of our proposed plans and consulting with you on their impact;
• understanding and listening to your concerns, and working with you to find solutions when undertaking work on your land;
• doing what we say we are going to do and giving you clear reasons if we are unable to do so;
• communicating with you in the way that you prefer;
• minimising any disruption as much as practicable and making good any damage that we cause as a result of our activities while on your land;
• taking all complaints seriously and responding to them in a timely manner; and
• providing you with a dedicated phone line to talk to a member of our team if you have any questions or concerns.
James Kilty, Chief Executive
Complaints commitment
Transpower will respond in a timely manner to any complaints made by landowners and/or occupiers using its free internal complaints process. Transpower uses suitably qualified service providers to carry out regular line inspections, maintenance (including access tracks) and vegetation management. The transmission network maps below show the names and contact details of the service providers’ landowner liaison officers by area. In the first instance, Transpower advises landowners and/or occupiers to contact their local landowner liaison officer with any complaints relating to activities on their land.
If the service provider’s landowner liaison officer cannot adequately address a complaint or issue, it will be escalated to Transpower for a response.
Transpower is a member of the independent Utilities Disputes Ltd (formerly Electricity and Gas Complaints Commissioner) scheme. The Scheme provides a process by which certain complaints can be dealt with, at no charge, if resolution of the complaint is not achieved by Transpower through its internal complaints scheme process.
For further information, please contact:
Landowner Relations Manager
PO Box 1021, Wellington
[email protected]
0508 526 369 (0508 LANDOWNER)
- Undergrounding cables
We receive a good deal of enquiries regarding the undergrounding of overhead cables, and we want to be open and honest about the considerations that can affect the decision to underground sections of our network. For more information, please refer to our guide.