Market operations help desk

About the market operations team

The market operations team is responsible for the day to day management of the electricity market services of the system operator function. This includes provision of the system operator service provider function under the Electricity Industry Participation Code (the Code).

These functions provide for:

  • the procurement and management of contracts for ancillary services (black start, frequency keeping, voltage support and instantaneous reserves) to meet grid security objectives;
  • the support of the competitive wholesale market, in which individual generators and energy retailers compete to buy and sell energy;
  • the ongoing development of frameworks, tools and systems to link the wholesale market to the physical generation and transmission equipment and systems; and,
  • the monitoring and compliance of the system operators obligations under the Code.

The market operations team within the System Operator can assist with any market-related queries.

Please call our helpdesk phone on +64 4 590 7470 or email [email protected] during normal business hours.

General Enquiries

Send any other comments or queries to [email protected].